Frequently asked questions
Quick answers about ordering, paying, delivery, returns and warranty. If your question is not here, send us a message.
Ordering
How do I place an order?
Add what you want to your cart, open the cart and choose checkout. Enter your name, mobile number and delivery address, choose how you want to pay, and confirm. You get an order number straight away.
Do I need an account to order?
No. You can order as a guest. An account only saves your details and shows your past orders in one place.
How do I follow my order?
Open the track your order page and enter your order number and the mobile number you used at checkout.
Can I change or cancel my order?
Message us as soon as you can with your order number and tell us what you need. We will tell you whether it can still be changed or cancelled.
Payment
Which payment methods do you accept?
Cash on delivery and bank transfer. You choose when you check out.
Can I pay by card?
Not on this site. We do not take card payments and we never ask for card details.
How does bank transfer work?
After you place the order, we show you our bank details and your order number. Send the amount and use the order number as the payment reference. We confirm your order once the payment reaches us.
Delivery
How much does delivery cost?
Delivery costs Rs 250 per order, and is free on orders of Rs 5,000 or more.
Do you deliver to every province?
You can enter an address in any province, including Gilgit-Baltistan and Azad Jammu and Kashmir. Deliveries to remote areas can take longer.
Can I open the parcel before I pay the courier?
Please check the parcel while the courier is with you. If it looks damaged, tell the courier and contact us the same day.
Warranty
How do I make a warranty claim?
Fill in the claim form on the warranty page with your order number and a description of the problem. We reply with the next steps.
Your information
Is it safe to order from this site?
We never receive or store card numbers, because you pay by cash on delivery or bank transfer. Passwords are stored in scrambled form and the connection to the site is encrypted. Our privacy policy explains the rest.